How to Refund a Game on Steam (2024)

The good news for you is that you can demand or return for nearly any purchase on Steam – for any specific reason. 

Whether your PC doesn’t meet the hardware requirements, or you mistakenly purchased a game, or you played for the title for an hour and just didn’t like it. 

For whatever reason it might be, you can definitely get a refund on your steam game purchase.

But the question is: how to refund a game on steam?

In this post, we’ll show you, how you can get a refund on your steam game purchase by following some easy steps.

So without wasting any further time, let’s dive right in.

Steam Refund Policy

As stated above, it does not matter for which issue you are requesting a refund. If you file a request within a stipulated return period, you will get a refund. In the case of games, the return will be possible only if the title has been played for not more than two hours.

Steam further says that even if you do not fall into any of the refund rules mentioned above, you can ask for a refund. However, the final refund decision will be taken by Steam. 

Once you get approval for your refund request, the full amount will be issued to you within a week of approval. You will receive the refund amount in Steam Wallet or through the same payment method you used while purchasing the item. 

In case, for any reason, Steam is unable to credit a refund through your initial payment method, your Steam Wallet funds will receive the entire amount. 

Note: few payment options available through Steam in your country may not support refunding a purchase back to the original payment option. 

Is Steam refund easy?

If you want a short answer, then yes it is easy. 

Many times it’s easier to get a refund from Steam than it is to get a refund from your neighbor’s convenience store. Seriously, it can be done conveniently in the comfort of your home. 

You just need to amble over your computer’s screen, and then further processes will be taken care of by Steam. 

Isn’t it sound doable? 

How to Refund a Game on Steam?

At this point, we already know that it’s possible to claim a Steam refund online. We also learned about the rules to follow before requesting a refund. Now, it’s time to discuss the process (with Images) to claim a Steam refund. We urge you to go through each slide thoroughly to get the most out of this tutorial. 

Let us quickly dive into the process – How to Refund a Game on Steam? 

Step 1

First, you need to click on the “Steam” menu in the up-left corner and select “Settings” from the sub-menu. 

A new window will open containing a variety of options like Account, Friends, Family, etc. 

Click on the “Account” option. 

How to refund game on steam

Step 2 

Now, click on “View Account Details” to see further information.

steam refund

Step 3

Click on “View Purchase History.” Hereafter, you will see details related to your past purchases. 

steam refund

Step 4 

As you can see in the picture below, the “Squad” Game is under the refund process. For better understanding, let us take another example attached in Step 5

steam refund

Step 5 

We are going to request a refund for “Mortal Kombat.” To get started, you need to click on the game. And a new window (in Step 6) will open up.  

steam refund policy

Step 6

Here, you need to click on “I would like to refund.” Keep moving further. 

steam refund

Step 7 

A new window will open in which you need to select the method by which you want to take a refund. As mentioned earlier, you can make a refund either on your Steam wallet or on the initial payment method. 

steam refund

Step 8

Now, you need to give a reason why you want a refund? For that, click on the menu “Tell Us Why – Reason” and select any reason from the drop-down menu. 

how to game on steam

Step 9

Great! You have filled in every detail. Also, if you want to specifically say anything about the Game “Notes” section is always there to do that. If no, then click on the “Submit” button. 

steam refund

Step 10

Boom! Your refund process has started. Notification along with the refund details will also be there at your registered email. So, kindly check it. 

step 10

Congratulations, you have completed the process. We are pretty much sure that you didn’t find it difficult. Right? Yes, we already knew that you are smart. 

Will Steam refund a Game over 2 hours of Playtime? 

Unfortunately, the answer is “No.” Steam does not permit refunds if a player has played it for more than two hours or occupied it for more than 14 days. As long as the player has not passed any of these breakthroughs, Steam will grant a refund on the Game. 

For those who have crossed any of these cutoff points, we would advise them to follow the same method as illustrated above to propose a refund request and try their luck nevertheless. 

How long does a Steam refund take?

If your refund request is approved by Steam, you can expect the refund amount in your account within 7 days. However, refunds to international payment methods can go longer than 7 days. If your refund has not appeared after 7 days, please contact your bank directly and ask them about the pending refund amount on your account. 

Also note, if the refund is approved within 24 hours of the acquisition, the initial transaction is removed, and the charge cuts off your bank statement. 

In this case, you will not see a balance in your bank account. This method can go up to 10 days – wait time may go beyond the usual time for international payment methods.

Is there a limit to how many games you can refund on Steam?

No, you can get a refund on as many games as you want. However, you shouldn’t make too many refund requests in a short period of time, as it might flag your account as spam. 

If you perform too many attempts, they warn you up to two times. If you keep on doing that even after 2 warnings, they will cut you off from future refund proposals. So, use it wisely. 


We hope now you know how to refund a game on steam easily.

You can get a refund on any game you want, But make sure you haven’t played the game for more than 2 hours or requested the refund within 14 days of your purchase.

If you follow these two requirements, you’ll be all good.

But keep in mind that these types of policies are crafted to assist you during emergencies, and you are supposed to use them wisely. So, don’t misuse this policy.

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